Where we are going
Roadmap
From a website to a trusted service across India, in five phases. We will not skip the steps that keep people safe.
Five phases
Where we are now: Phase 2. The website, library, age pathways and check-in are open to everyone. Human support through SAATHI is being set up with verified partners, starting with pilot districts.
Phase 1: product foundation
Finalise the user research, service model, age pathways, content standards, design system and first languages.
Phase 2: functional digital experience (where we are now)
Build the responsive website, content library, guided journeys, multilingual navigation, accessibility and privacy-conscious browsing.
Phase 3: human support pilot
Verify referral partners, set up professional workflows, and build consent-based referrals, appointments, follow-ups and safeguarding procedures.
Phase 4: pilot evaluation
Test with a small, diverse group of users and measure accessibility, usefulness, referral completion, trust and safety.
Phase 5: responsible expansion
Add languages, locations, content partners and service networks, and improve accessibility, based on what the pilot shows.
How we will know whether SAATHI is working
Not by page views alone. We will look at whether people felt safe, understood and able to reach help.
| Area | Example indicators |
|---|---|
| Reach | Unique visitors, age-group reach, language use |
| Engagement | Resource completion, repeat visits, activity participation |
| Accessibility | Low-bandwidth performance, audio usage, accessibility test results |
| Help-seeking | Voluntary support requests and completed referrals |
| Continuity | Appointments attended, follow-ups completed |
| Trust | User-reported comfort, understanding and perceived safety |
| Quality | Content review completion, partner verification |
| Outcomes | Appropriate, ethically collected user-reported changes over time |
We will use aggregated, privacy-preserving reporting. We will not make clinical outcome claims from simple engagement data.