How SAATHI works
Our approach
How we decide what to write, show and never do. These are commitments, so that you can hold us to them.
Three principles
Explore freely
Read, listen and look around without an account, a name or a label. Nothing you read or choose here is stored.
Understand safely
Gentle, age-appropriate guidance in plain language, reviewed by people, with cautions where they matter.
Connect when ready
Support from a real person is always your choice. Referrals need your clear consent, and we say who sees what.
Not a diagnosis
Our pathways and check-ins help you notice and understand. They never say "you have" something. Only a trained professional, after talking with you, can do that.
People stay in charge
Content is reviewed by qualified people before it is shown. Referrals and follow-up involve verified professionals and services, with clear safeguarding. Nothing important is left to automation.
Language with care
We avoid words like "pagal" and "mad", we do not blame, and we never use fear to get attention. Sensitive content in each language is checked by speakers of that language, and by people who know the subject.
Faith and traditional care
For many families, prayer, a dargah or temple, a trusted elder or a traditional healer is part of how they cope. We respect that. We also encourage a medical check alongside it, when something is affecting daily life.
Grounded in Indian law
In plain words. This is information, not legal advice.
Mental Healthcare Act 2017. Every person has a right to access mental health care. Under section 115, a person who attempts suicide is presumed to be under severe stress, and should be given care and support, not punishment.
POCSO Act 2012. Protects children from sexual abuse. Anyone who knows or suspects that a child is being sexually abused is required to report it. Our pages explain how, and point to Childline 1098.
Protection of Women from Domestic Violence Act 2005. Women facing violence at home can seek protection and support, including through a Protection Officer and a One Stop Centre (Sakhi).
Digital Personal Data Protection Act 2023. Personal data should be handled with care and consent. For children, this means verifiable consent from a parent or guardian. We collect as little as possible, and in this prototype, none.
What we will never do
- Diagnose, label or score you.
- Present a service or partner as real before it has been verified.
- Promise absolute confidentiality. We will tell you what is shared, with whom and why.
- Share your details without your consent, except where the law or your immediate safety requires it, and we will say so.
- Use frightening statistics, invented stories or fake testimonials.
- Share methods of self-harm, or talk about suicide without pointing to help.
- Pretend to be an emergency service.
SAATHI cannot erase your browsing history. The quick exit button helps you leave the page fast, but on a shared phone also clear your history. See safety and privacy.